General terms and conditions
1. Scope
The following terms and conditions apply to all orders placed via our online store. Our online store is aimed exclusively at consumers.
A consumer is any natural person who enters into a legal transaction for purposes that can predominantly be attributed neither to his commercial nor to his independent professional activity. An entrepreneur is a natural or legal person or a partnership with legal capacity who, when concluding a legal transaction, acts in the exercise of his commercial or independent professional activity.
2. Contracting party, conclusion of contract, correction options
The purchase contract is concluded with Norddampf.
By placing the products in the online store, we make a binding offer to conclude a contract for these items. You can initially place our products in the shopping cart without obligation and correct your entries at any time before submitting your binding order by using the correction tools provided and explained for this purpose in the ordering process. The contract is concluded when you accept the offer for the goods contained in the shopping cart by clicking on the order button. Immediately after sending the order, you will receive another confirmation by e-mail.
3. Contract language, contract text storage
The language(s) available for the conclusion of the contract: German
We save the text of the contract and send you the order data and our GTC in text form. You can view the text of the contract in our customer login.
4. Terms of delivery
Shipping costs are added to the indicated product prices. You can find out more about the amount of shipping costs in the offers.
We deliver only by mail order. Unfortunately, self-collection of the goods is not possible.
5. Payment
In our store you can basically use the following payment methods:
Credit card
By submitting the order you provide your credit card information. After your legitimation as a legitimate cardholder, the payment transaction will be carried out automatically and your card will be charged.
Immediately by klarna
After placing the order, you will be redirected to the website of the online provider Sofort GmbH. In order to pay the invoice amount via Sofort, you must have a bank account activated for online banking, identify yourself accordingly and confirm the payment instruction to us. You will receive further instructions during the ordering process. The payment transaction will be carried out immediately afterwards by Sofort and your account will be debited.
6. Retention of title
The goods remain our property until full payment.
7. Warranty and guarantees
Unless expressly agreed otherwise below, the statutory liability for defects shall apply.
In the case of used goods, the following shall apply: if the defect occurs after the expiry of one year from the delivery of the goods, the claims for defects shall be excluded. Defects occurring within one year of delivery of the goods may be claimed within the statutory limitation period of two years from delivery of the goods.
The above restrictions and shortening of time limits shall not apply to claims based on damage caused by us, our legal representatives or vicarious agents
– in case of injury to life, body or health
– in case of intentional or grossly negligent breach of duty as well as fraudulent intent
– in the event of a breach of essential contractual obligations, the fulfillment of which is a prerequisite for the proper execution of the contract and compliance with which the contractual partner may regularly rely on (cardinal obligations)
– within the scope of a guarantee promise, if agreed or
– insofar as the scope of application of the Product Liability Act is opened.
Information on any additional warranties that may apply and their exact terms can be found with the product and on special information pages in the online store.
8. Liability
For claims based on damages caused by us, our legal representatives or vicarious agents, we shall always be liable without limitation
– in case of injury to life, body or health
– in the event of intentional or grossly negligent breach of duty
– in the case of warranty promises, if agreed, or
– insofar as the scope of application of the Product Liability Act is opened.
In the event of a breach of material contractual obligations, the fulfillment of which is a prerequisite for the proper execution of the contract and compliance with which the contractual partner may regularly rely on (cardinal obligations) due to slight negligence on our part, on the part of our legal representatives or vicarious agents, the liability shall be limited to the amount of the damage foreseeable at the time of the conclusion of the contract, the occurrence of which must typically be expected.
Otherwise, claims for damages are excluded.
9. Dispute resolution
The European Commission provides a platform for online dispute resolution (OS), which you can find here. We are not obligated or willing to participate in dispute resolution proceedings before a consumer arbitration board.
10. Youth protection
If your order includes goods the sale of which is subject to age restrictions, we ensure that the age of the customer is not exceeded by using a reliable procedure involving a personal identity and
Age verification ensures that the orderer has reached the required minimum age. The deliverer hands over the goods only after age verification and only to the customer personally.
Consequences of the right of withdrawal arising for the customer
There are cancellation fees for the customer after the cancellation in a percentage amount of 5% – 20% depending on the condition of the purchased product.
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